Because our products are fresh, perishable bakery items, our return policy is carefully designed for fairness and food safety.
Contact us within 2 hours of delivery at +91 98765 43210 or hello@lutloo.in with your order number and photos of the issue. We will arrange a replacement or refund as appropriate.
Approved refunds for COD orders are processed as store credit or cash refund within 5–7 business days, depending on the situation.
You may cancel an order while it is still in "Pending" or "Confirmed" status from your account or by contacting us. Once processing or baking has started, cancellation may not be possible.